Privacy Policy

Last updated: July 15, 2026

Scalable LLC, DBA HomeRefresh (“HomeRefresh,” “we,” “us”) provides instant pricing and online booking for exterior home cleaning across Greater Columbus, OH. This policy explains what information we collect at homerefresh.io, how we use it, and the choices you have, including for our SMS text-messaging program.

Information we collect

When you request a quote or book a service, we collect the information you provide, including:

Your name, email address, and mobile phone number
Service address and property details used to price and schedule the job
The services you select, your preferred date, and any notes you add
Payment is processed securely by our payment provider (Stripe); we do not store full card numbers

How we use your information

We use your information to:

Provide a price, schedule your appointment, and complete your booking
Send you booking confirmations, scheduling updates, and arrival notifications
Coordinate with the insured local crew that performs your service
Respond to your questions and provide customer support

Text messaging & your data

If you opt in to text messages, we use your mobile number only to send you messages about your quote and booking. Mobile opt-in information and consent are never shared with third parties or affiliates for marketing or promotional purposes. The full SMS program terms, message types, frequency, rates, and how to opt out (reply STOP), are in our Terms & Conditions.

How we share information

We share your information only as needed to deliver your service, with the local service provider assigned to your job, our payment processor (Stripe), and service vendors that help us operate the site (such as hosting and analytics). We do not sell your personal information, and, as noted above, we do not share text-messaging opt-in data or consent with any third parties for their own marketing.

Data retention & security

We keep your information for as long as needed to provide the service and meet legal, tax, and accounting requirements, then delete or anonymize it. We use reasonable administrative and technical safeguards to protect your information.

Your choices

You can opt out of SMS at any time (reply STOP). To access, correct, or delete your information, or to ask a question about this policy, contact us using the details below.

Contact us

Scalable LLC, DBA HomeRefresh
Email: hello@homerefresh.io
Phone: (614) 681-8840
Greater Columbus, OH